The rules, responsibilities, and legal terms for using Sellixa.

1. Agreement and Acceptance

These Terms of Service ("Terms") govern your access to and use of Sellixa, including our websites, applications, integrations, APIs, documentation, and related services (collectively, the "Service"). By using the Service, you agree to these Terms. If you are accepting these Terms for a company or other entity, you represent that you have authority to bind that entity.

2. Service Description

Sellixa provides software for social commerce operations, including inbox management, channel integrations, workflow tools, automation, AI-assisted features, order handling, notifications, reporting, and team collaboration. Features may change over time and may differ by plan, geography, connected platform, or beta status.

3. Eligibility and Account Registration

• You must provide accurate, current, and complete account and workspace information
• You are responsible for maintaining the confidentiality of login credentials and access methods
• You are responsible for all activity that occurs under your account, workspace, and connected channels
• You must promptly notify Sellixa of any suspected unauthorized access or security issue
• You may not create accounts through automated or deceptive means unless expressly permitted by Sellixa

4. Customer Responsibilities

You are responsible for how you use the Service and for the legality of the data and messaging activity you place into the Service.

• Obtain all rights, permissions, notices, and consents required to collect, use, and message customer data
• Use connected platforms, including Meta services, in compliance with their platform rules, messaging rules, and developer terms
• Review and validate automation, AI, order, and reply configurations before relying on them in production
• Maintain your own records, policies, notices, and workflow approvals where required by law
• Ensure your employees, contractors, and agents use the Service lawfully and under appropriate internal controls

5. Acceptable Use Restrictions

You may not use the Service to:

• Violate any law, regulation, court order, or third-party right
• Send spam, phishing, scams, abusive content, or messages that violate platform or consumer protection rules
• Upload malware, interfere with infrastructure, probe vulnerabilities, or attempt unauthorized access
• Use the Service to store or process unlawful, deceptive, hateful, infringing, or harmful content
• Circumvent rate limits, technical restrictions, access controls, or commercial boundaries of the Service
• Reverse engineer, copy, resell, sublicense, or exploit the Service except as expressly allowed by Sellixa

6. Plans, Billing, and Fees

• Paid features may require a subscription, order form, or other commercial agreement
• Fees are payable in advance unless otherwise stated in writing
• You authorize Sellixa and its payment providers to charge applicable fees, taxes, and renewals
• Unless required by law or expressly stated otherwise, fees are non-refundable
• We may change pricing, packaging, or feature availability with reasonable notice
• Non-payment may result in feature restrictions, suspension, or termination

7. Beta, Preview, and Early Access Features

Some features may be labeled beta, preview, pilot, or early access. These features may be incomplete, change more quickly, or contain additional limitations. Sellixa may modify or discontinue such features at any time, and they may be provided with reduced support commitments.

8. Customer Data and Privacy

You retain responsibility for the customer data, content, messages, comments, product information, and other materials you or your users submit to the Service ("Customer Data"). You grant Sellixa a limited right to host, copy, transmit, process, display, and use Customer Data only as necessary to provide, secure, support, and improve the Service as described in our Privacy Policy.

• Sellixa does not acquire ownership of Customer Data
• Our Privacy Policy applies to our handling of personal information and is incorporated by reference into these Terms
• If you process personal data through Sellixa, you are responsible for your own notices, legal bases, and compliance obligations as controller or business user

9. AI, Automation, and Output

Sellixa may offer AI-assisted, classification, drafting, automation, or recommendation features. These features are probabilistic and may produce incomplete, inaccurate, or inappropriate outputs.

• You remain responsible for reviewing outputs, workflows, and business actions before relying on them
• Sellixa does not guarantee business outcomes, legal compliance, revenue results, or platform approval based on AI or automation outputs
• AI and automation features should not be used as a substitute for legal, financial, regulatory, or human operational judgment

10. Third-Party Services and Integrations

The Service may integrate with third-party services such as Meta, email providers, billing providers, hosting providers, analytics services, and AI vendors. Your use of those third-party services is subject to their own terms and policies.

• Sellixa is not responsible for the availability, reliability, acts, omissions, or policy decisions of third-party services
• Third-party platforms may suspend, limit, or revoke access to your accounts, data, APIs, or integrations at any time
• Platform approval, messaging permissions, and access levels are determined by the relevant platform, not by Sellixa

11. Intellectual Property

Sellixa and its licensors own all right, title, and interest in the Service, including software, design, branding, documentation, and derivative works, excluding Customer Data. Subject to these Terms, Sellixa grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business operations.

12. Confidentiality

Each party may receive confidential information from the other. The receiving party must use the same degree of care it uses to protect its own confidential information, and no less than a reasonable degree of care, and may use the information only to perform under these Terms or as otherwise permitted in writing.

13. Suspension and Termination

Sellixa may suspend or limit access to the Service immediately if reasonably necessary to prevent harm, address security issues, investigate abuse, comply with legal obligations, or respond to third-party platform restrictions.

• Either party may end the relationship according to the applicable plan terms or written agreement
• On termination, your right to use the Service ends and Sellixa may disable access to workspaces and connected features
• Reasonable retention, backup, billing, compliance, and security records may survive termination

14. Warranties Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." SELLIXA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPATIBLE WITH EVERY THIRD-PARTY PLATFORM OR WORKFLOW.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLIXA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES.

To the maximum extent permitted by law, Sellixa's aggregate liability arising out of or related to the Service or these Terms will not exceed the amounts you paid to Sellixa for the Service during the 12 months immediately preceding the event giving rise to the claim, or USD $100 if you have not paid any such amounts.

16. Indemnity

You will defend, indemnify, and hold harmless Sellixa, its affiliates, and their directors, officers, employees, and agents from claims, damages, liabilities, costs, and expenses arising from your Customer Data, your use of the Service, your violation of these Terms, or your violation of law or third-party platform rules.

17. Governing Law and Disputes

These Terms are governed by the law stated in any applicable order form or written commercial agreement. If no such agreement states a governing law, these Terms will be governed by the law of the jurisdiction in which Sellixa Technologies is organized, excluding conflict of laws principles. The parties will attempt in good faith to resolve disputes before commencing formal proceedings.

18. Changes to the Service or Terms

Sellixa may update the Service, these Terms, pricing, or plan terms from time to time. If a change materially reduces your rights or materially increases your obligations, Sellixa will use reasonable efforts to provide notice. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.

19. Contact

Sellixa Technologies Legal: [email protected] Privacy: [email protected] Website: https://sellixa.site Data deletion instructions: https://sellixa.site/data-deletion